Terms and Conditions


	New Zealand Relay is the set of telecommunications relay services available in New Zealand that enables people who are Deaf, deaf-blind, or have a hearing, speech or other communication impairment to communicate with telephone users. The services convert the dialogue exchanged between two persons who each use a different mode of communi- cation. A human operator acts as a bridge between the people communicating. Calls made using New Zealand Relay are held in the strictest confidence. No record of call conversations is maintained once the call has been terminated. There is no limit on the length of a call made or on the number of sequential calls that can be made.	Terms and conditions for customer use of new zealand relay New Zealand Relay may only be used on the understanding that you accept the Terms and Conditions below. By using New Zealand Relay you acknowledge that you understand and agree to abide by these Terms and Conditions. New Zealand Relay is only to be used to make genuine relay calls. A genuine relay call is to or from a person who is Deaf, deaf-blind, has a hearing, speech or other communication impairment and who cannot communicate effectively using a standard telephone or amplified telephone headset New Zealand Relay is to be used without interfering with the use of these services by anybody else The New Zealand Relay Provider is appointed by the Crown and the services available may be varied or discontinued in response to requests by the Crown. The New Zealand Relay Provider reserves the right to interrupt or disconnect any relay call that is not genuine or where the user interferes with use of New Zealand Relay by anybody else The New Zealand Relay Provider reserves the right to modify, suspend, or restrict any service without notice and to change the eligibility for the use of any service The New Zealand Relay Provider reserves the right to change any code or telephone number for making relay calls or accessing the relay system generally The New Zealand Relay Provider reserves the right to change the price for services and to introduce a price for any service that is currently supplied free of charge The Crown shall not be liable in any way for any failure of the relay system “Crown” means Her Majesty the Queen, in right of the Government of New Zealand.