The NZ Relay Story

What is Relay?>The NZ Relay Story

New Zealand Relay (NZ Relay) is a telecommunications service for people who are Deaf, hearing-impaired, deaf-blind, or speech-impaired. You can use NZ Relay to make telephone calls to family, businesses, government ministries—anyone who has a phone.

Always available:

• Relay services are available 24 hours a day, seven days a week, 365 days a year.
• Speech To Speech (STS) is a restricted days and hours service available Monday to Friday 7.30am to 9pm Saturday 9am to 5pm.

Accurate and transparent:

• The Relay Assistant voices everything you type and types everything you say.

Private and confidential:

• All New Zealand Relay calls are strictly private.
• When you hang up, the entire conversation is automatically erased at the Relay Centre.

Affordable services:

• There is no call surcharge for relay assistance.
• Local and national calls are free of charge.

Note: You will have to pay separately for your telephone line rental.