New Zealand Relay


	Hearing Carry-Over (HCO)

TTY to Voice or
Voice to TTY

Voice Carry-Over
(VCO)

Hearing Carry-O ver
(HCO)

New Zealand
Internet Relay
(NZIR)

Speech To Speech Description (PDF)

Ameriphone Dialogue Voice Carry-Over phone trial (PDF)

You connect to a Relay Assistant (RA) using a
Textphone/TTY to complete calls to or from a hearing person.
The Relay Assistant acts as a bridge relaying the entire conversation between you and your caller.

Get all your information
ready before you connect to NZ Relay.

Tell the RA the name and
the phone number of the person you want to call.

Tell the RA how you wish
your call to be announced.

You may give the RA a
message to leave if the person you are calling does not answer.

Hearing Carry-Over (HCO) allows people who have a speech impairment to use their hearing abilities to listen directly to another party.

The RA voices the typed responses from the HCO user to the hearing person, who then speaks directly to the HCO user without RA interaction.

Voice Carry-Over (VCO) allows deaf or hearing-impaired individuals who prefer to use their own voice, to speak directly to the party they are calling.

The RA will type the voice responses back to the VCO User who reads the typed message across the TTY screen.